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By Narelle Davidson

Mistake #2 – The compliance management system doesn’t protect the club

As a club manager you need a compliance management system that  offers protection for both yourself and the club.

You want your team to focus on member and guest satisfaction; not being reactive to out of hand compliance issues.  Imagine the value of compliance documentation, records and reports in one central location.   Even more value in being able to check the status of compliance tasks and know that the compliance management system is protecting the club.

The compliance management system should protect the business.  It should demonstrate an audit trail. It should be a repository of records and include a schedule of calendar events that serve as timely reminders of tasks due, done, or delegated.

Does the existing system at your club allow compliance tasks to be ignored, or to remain incomplete? Are there compliance tasks that are outstanding, or outdated policies and procedures that need reviewing, incidents that are unresolved? If the system doesn’t record the status of the task or corrective actions; can you demonstrate and evidence it?

The compliance management system must be active and functional. Every member of the team should know what is required of them by the management system and understand the consequences of non-action.


Calendar and email reminders should trigger an action to get things done. This might include; delegating certain tasks, attending a workshop or training session, submitting a report to a regulator.   Meeting compliance.

Implement a system that allows for tasks to:

  1. Be done.
  2. Be delegated.
  3. Be deferred (but not forgotten).
  4. Followed up and reported on.
About narelle-davidson
Narelle Davidson has been involved in the hospitality industry for 20 years and has experience working with clubs and hotels in New South Wales & Queensland. Narelle has progressed through varying roles from front line customer service, gaming promotion co-ordination, self-employment, hotel management, training, consulting and compliance. In most recent years, Narelle has focussed on compliance programs and solutions for hospitality venues. With practical understanding of both NSW & Queensland legislative requirements Narelle is able to rationalise and provide the expertise required to facilitate effective regulatory and operational compliance frameworks. Narelle is a current member of the Governance, Risk and Compliance Institute (GRCI).