Trojan CorporateTrojan Corporate

By Narelle Davidson

Setting the tone from the top may well be the lone critical factor to a successful compliance program

Senior management and boards need to endorse compliance. A solid compliance program can help you achieve business strategy, values and objectives; provided the program it is aligned to them. Without the commitment from “the top”, achieving a compliance culture will be a struggle. It will be difficult to implement any policy and it will be a bigger challenge to create that “walk it like you talk it” culture. #3 of my top compliance tips for 2015.

The importance of the business objectives and values cannot be denied

The values that have been determined by those “at the top” must be communicated further than the Board room.  They must be shared with everyone the business engages with. Teams align with strong vision and values. When the team does not have a purpose the message is unclear, the purpose unsure, the work hard and the result disappointing.

Just as important to the strategy, values and objectives is the tone from the top

“Attitude is a little thing that makes a big difference.” Winston S. Churchill.

Tone is important; knowing that it is the right tone is imperative. The compliance tone from the top will determine the how the team align their compliance values. The top down message must be united, clear and uncompromising. Take the time to assess the tone. Is everyone “at the top” walking the talk?

Those with strong vision and values will be in a better position to ensure that compliance culture comes naturally rather than forced. The vision must be achievable and everyone committed to it. Provide the team with a direction that they can and will want to commit too. Provide them with a vision. This will be the compliance culture – the attitude, belief, value and custom of your Club driven by the tone from the top.

“The meaning of things lies not in the things themselves but in our attitude towards them.” Antoine de Exupery

About narelle-davidson
Narelle Davidson has been involved in the hospitality industry for 20 years and has experience working with clubs and hotels in New South Wales & Queensland. Narelle has progressed through varying roles from front line customer service, gaming promotion co-ordination, self-employment, hotel management, training, consulting and compliance. In most recent years, Narelle has focussed on compliance programs and solutions for hospitality venues. With practical understanding of both NSW & Queensland legislative requirements Narelle is able to rationalise and provide the expertise required to facilitate effective regulatory and operational compliance frameworks. Narelle is a current member of the Governance, Risk and Compliance Institute (GRCI).