[MASTER] AMLCTF1RAT01 – Know Your Customer Policy

[Venue Name] will authenticate and determine if the documentation supplied by the customer is genuine.  If determined that there are any discrepancies (e.g. document is tampered with or altered), and the KYC information provided by the customer does not match the identification documents submitted, the venue will use further procedures to verify the customer’s name and either the customer’s date of birth or residential address or both.

The [Venue Name] will verify the KYC using reliable and independent documentation, in particular, the following:

1. An original or certified copy of a primary photographic identification document; and
2. Either:
   1. An original or certified copy of a primary non-photographic identification document; or
   2. An original or certified copy of a secondary identification document.

If the customer fails to provide the above documents, the Club will:

1. Withhold the payout until satisfactory identification has been produced; or
2. Consider whether there are any grounds for generating a suspicious matter report
3. Report any fraudulent identification to the relevant authorities.

Where a team member suspects on reasonable grounds that the customer is not the person they claim to be, or until the AMLCTF Compliance Officer has verification of their identity, the team member will treat the customer as medium or high-risk, and the AMLCTF Compliance Officer may consider submitting a Suspicious Matter Report (SMR).

CLICK HERE TO READ THE KNOW YOUR CUSTOMER (KYC) POLICY.